• 5 stars: 0 (0%)
  • 4 stars: 0 (0%)
  • 3 stars: 0 (0%)
  • 2 stars: 0 (0%)
  • 1 star: 1 (100%)
H
Hamzat Makarem

⭐ Very disappointing experience

I ordered a pair of Echo Wave shoes from Crocs Lebanon’s website in my usual size 42. The order took 7 days to arrive, and when it finally arrived, they sent me size 43/44 instead of the size I ordered.

I contacted them to exchange the shoes, only to be told that the correct size was out of stock and that the size shown as available on their website was actually a website error.

I returned the shoes, and it has now been more than 10 days since they received them. I still have not received my refund. They have the shoes back, but they are still holding my money.

Mistakes can happen, but taking 7 days to deliver the wrong size, having incorrect stock information on the website, and then taking more than 10 days to process a refund is simply unacceptable customer service.

Very disappointed with the overall experience. I expected much better from Crocs Lebanon.