β Very disappointing experience
I ordered a pair of Echo Wave shoes from Crocs Lebanonβs website in my usual size 42. The order took 7 days to arrive, and when it finally arrived, they sent me size 43/44 instead of the size I ordered.
I contacted them to exchange the shoes, only to be told that the correct size was out of stock and that the size shown as available on their website was actually a website error.
I returned the shoes, and it has now been more than 10 days since they received them. I still have not received my refund. They have the shoes back, but they are still holding my money.
Mistakes can happen, but taking 7 days to deliver the wrong size, having incorrect stock information on the website, and then taking more than 10 days to process a refund is simply unacceptable customer service.
Very disappointed with the overall experience. I expected much better from Crocs Lebanon.